On completion of your order you will receive an automatic confirmation email. This email is a confirmation that your order has been received by our team and it will be sent to the email address associated with your order.
 
We reserve the right to accept or decline your order at any time after the confirmation of your order. If for any reason the order cannot be accepted we will contact you via the email address you provided when placing the order.
 
In the event that we cannot accept your order, we will refund you the amount paid. This may take up to 14 working days to appear back in your account.

To cancel or amend an order please contact our customer service team immediately at info@swisswell.com. We are unable to cancel or redirect a delivery once it has been shipped.

We offer worldwide delivery meaning you can place the order on our website and we will deliver it to you, whatever country you are in.

Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent. The majority of our orders are shipped within 2-3 business days after the order has been placed.

Our couriers deliver between 9am-5pm, Monday to Friday excluding holidays.

We require a signature on delivery for all orders.

If no one is available at your address to accept the delivery, please contact us to arrange an alternative delivery date. If we are unable to contact you or re-arrange your delivery we reserve the right to cancel your order.

We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase then the person who signs for the package confirms receipt and is accountable for the package.